Most damage disputes arise because how the car was handed over and returned was never clearly recorded. The customer says "this scratch was already there"; without evidence, the argument grows. A properly kept handover report ends this risk from the start.
What should the report contain?
- Photos: All four sides and existing damage at pickup and return.
- Mileage and fuel: Pickup and return km and fuel level.
- Existing damage marking: Scratch/dent positions on a vehicle diagram.
- Signature: Together with customer approval.
Pickup vs return comparison
The real value is being able to place pickup and return records side by side. New damage can only be charged when it can be shown as "not before, present after". Checking only at return is not enough.
Digital instead of paper
Paper reports get lost and photos scatter across phones. A digital report — tied to the rental record, with photos and timestamps — is transparent for both staff and customer.
With babisRentSYS
Pickup and return reports are part of the rental flow; km, fuel and photos are recorded and compared against pickup data on return. Damage discussion is based on evidence and collection becomes easier.